Case Collaboration | Oak Street Health | 1 Month | Sr. UXD

Prioritize Care, Prevent Hospitalizations

Mrs. Alvarez wasn’t just another patient—she was a puzzle the system couldn’t solve. Despite having all the right data, her care team lacked a simple way to flag her as high-risk. Dr. Katz, exhausted by preventable hospital visits, imagined a solution as effortless as liking a song on Spotify.

That’s when we built Case Collaboration, a feature that let providers instantly mark high-risk patients.

The results? A 35% drop in preventable admissions, more revenue, and better patient outcomes.

Project Overview

How can we better track high-risk patients, reducing hospital admissions?

PROBLEM TO SOLVE
Providers need a simpler way to monitor high-risk patients without adding paperwork or stress. Without this, some at-risk patients may be overlooked, leading to unnecessary hospitalizations.

GOAL
The goal is to create a tool that simplifies tracking and integrates seamlessly into existing workflows to reduce hospital admissions.

PAIN POINTS
✖️ Manual tracking
✖️ Room for error
✖️ Does not support collaborative nature
✖️ Too many burdens on plate
✖️ System does not live in EMR

High Level Design Solution

Design Process

Clickable Prototype

Clickable Prototype - click arrows in upper right corner to make it bigger

Project Retro

What I’ve Learned

The Good

Strong research + storytelling; including stakeholders in the design process

Working in-house made it easy to connect with users for research. Involving stakeholders and addressing their needs directly helped me sell my design effectively, making them feel heard and understood.

The Bad

The final filter modes takes a few steps and clicks to access

If I had more time, I would want to make the filter easier to access (less clicks). But it would mean changing it from the ground up, which was a larger scope than what we had the resources for at the time.

Opportunities

Always do own research regardless of how much research has already been done

Sometimes it’s easy to breeze over the research portion because previous research has already been conducted, however, the success of this project was due to conducting my own research. If I didn’t insist on doing this, I wouldn’t have had as successful of a product.