Visit Code Calculator | Oak Street Health | 2 Months | Sr. UXD

Code Faster, Care Better

Dr. Lopez rushed through her paperwork after a long day of patient visits, dreading the visit code entry—manual, slow, and prone to mistakes. A wrong code meant lost revenue and wasted time.

With the Automated Visit Code Calculator, everything changed. The system instantly suggested the right code, cutting entry time in half and boosting accuracy by 90%.

Now, Dr. Lopez spends less time on billing and more time where it matters—with her patients.

Project Overview

How can we automate the billing code workflow for higher revenue and less stress?

PROBLEM TO SOLVE
Currently, users manually enter data to find billing codes, a cumbersome and error-prone process that often results in inaccurate billing, leading to financial losses and burdened users.

GOAL
The goal is to create a tool that automates billing code entry for: accuracy, error reduction, time-saving, financial gains and ease of use.

PAIN POINTS
✖️ Manual input
✖️ Error Prone
✖️ Time-consuming
✖️ Inaccurate billing
✖️ Unnecessary financial losses

THE BEFORE

Design Audit

THE AFTER

Design Solution

The Design Process

Clickable Prototype

Clickable Prototype - click arrows in upper right corner to make it bigger

Project Retro

What I’ve Learned

The Good

Small Changes, Big Impact
A reminder that even small feature tweaks can make a huge difference for both users and business revenue

The Bad

Overcomplicated Design Process
Refining the questions and user flow was more complicated than it needed to be; would have done more user mapping from the jump

Opportunities

Beyond MVP
Future plans include expanding automation features and further integrating the tool to enhance user experience and operational efficiency