01 / Challenges, Opportunities + Ideas
I used a few different methodologies to uncover the: challenges, opportunities + potential solutions with our current onboarding process
Methods + Rationale:
Madlib:
Helps participants to feel more comfortable in the hopes of more honest answers + novel ideas with a playful, informal environment
I Like, I Wish, What If:
Identifies risks
Stimulates creativity by exploring unconventional ideas, fostering innovative problem-solving
Highlights user frustrations; enables refinement of exaggerated ideas into viable, user-friendly solutions
Worst Possible Idea
Allows participants to generate intentionally bad ideas, leading to innovative and unconventional solutions
Participants feel more comfortable sharing ideas without fear of judgement, promoting open collaboration
Reveals hidden challenges and biases
Promotes risk-taking and iteration
Findings